Use this guide if you ordered a Wevolt RFID card and it has not arrived yet. It covers how long dispatch takes, what to check, and how to get a replacement.
You do not need to wait to start charging: you can start and pay for a session straight from the Wevolt app without a physical card. See How to Start a Charge (and Do I Need an RFID Card?).
How long it takes
We dispatch your card within 3 business days of your order. Allow extra time on top of that for Australia Post to deliver it to your address.
✓ You can charge while you wait
You do not need the physical card to charge. Open the app, add a payment method, and start a session directly. The card is simply another way to start.
If it still has not arrived
If your card has not turned up after allowing for dispatch and postage, email contact@wevolt.com.au with your name, the email on your Wevolt account, and your full delivery address. We will trace your order and arrange a replacement if needed.
⚠ Important: check your address has a unit or flat number
The most common reason a card does not arrive is a delivery address missing a unit, flat, or apartment number. When you contact us, please send the complete address so the replacement reaches you.
Still need help?
Get in touch and we will trace your order.
- Email: contact@wevolt.com.au
- Website: wevolt.com.au
Related articles
- How to Activate Your Wevolt RFID Card — once it arrives, activate it in the app.
- How to Start a Charge (and Do I Need an RFID Card?) — start charging now without the card.
- How Do I Pay for Charging? — how payment works on Wevolt.
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