Support
How can we help?
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Help centre
Find an answer
For drivers
Using the app, paying, and charging.
Charger not working at a site? The charger is run by the site's operator, not Wevolt. Tap Help on that station in the app to reach the operator — that's the fastest fix. Wevolt handles the app, your account and payments. How Wevolt works →
- How Do I Pay for Charging?
- Why am I seeing a $25 charge?
- Wevolt charging station status updates
- How to find Chargers?
- Do I Need to Bring My Own Charging Cable?
- I Didn’t Receive a Sign-In Verification Code. What Should I Do?
- What are Idle Fees on Wevolt?
- Charging cable stuck in the charge point?
- I Was Charged an Idle Parking Fee After My Session Stopped Unexpectedly
- The Charger I’m Trying to Use Isn’t Working
- Charge not stopping after unplugging?
- Session won't start or stops unexpectedly
- How Wevolt works: charger operators, the app, and where to get help
- How to Get the Latest App Fixes (Android)
- How refunds work on Wevolt
- How to Start a Charge (and Do I Need an RFID Card?)
- Can I Leave My Car After It Has Finished Charging?
- How to Activate Your Wevolt RFID Card
- Why is my AC charge slower than I expected?
- Charging at CitiPower Pole-Mounted Chargers
- Why your charging speed changes at a shared (load-managed) site
- I Haven't Received My Wevolt RFID Card
For operators (CPO / CPM)
Running chargers on the Wevolt Hub — onboarding, tariffs, RFID, licences.
- Adding a Charger in Wevolt Hub
- Wevolt LMS site/charger onboarding guide
- Can I Keep My Chargers Private?
- Adding New Location In Wevolt Hub
- How to View Power Readings in Wevolt Sessions
- How to Add a Delegate User with Permissions
- How Do I Get Started?
- How Wevolt Load Management Works (Frequency, Control Loop & Failsafes)
- My Charger Is Offline or Not Working
- Charging Different Groups at Different Rates
- Technical support for Charge Point Operators: Software Support vs General Support
- Handling Idle Parking Fee Complaints
- Connecting or changing your Stripe Connect payout account in Wevolt Hub
- How tariffs work in Wevolt Hub
- Wevolt CPO API: supported data and endpoints
- How to list your chargers for public (paid) charging on Wevolt
- Commissioning Support: What's Included and What's Paid
- Charging Fees and the Service Fee (for Operators)
- Managing RFID Cards and Access in the Wevolt Hub
- How to Activate RFID Cards in the Wevolt Hub (Operators)
Still need help?
Reach our support team
Can't find the answer in the help centre? Contact us directly — no login, no portal — and we'll get back to you.
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