Tariffs control how drivers are charged at your chargers — by energy used, by time, by session, or any combination. You set your pricing once in a reusable Tariff Profile, then apply that profile at the location level, the connector level, or both. This guide explains every pricing component and walks through creating a profile and applying it.
How tariffs work: the two-step model
There are two steps to pricing a charger:
- Create a Tariff Profile — a reusable set of pricing rules and the hours they apply.
- Apply the profile — assign it at the location level (covers every connector at that location) and/or at the individual connector level.
A single profile can be applied to many locations and connectors, so you only maintain your pricing in one place.
Which tariff wins? The connector takes precedence
If a tariff is set at both the location and the connector, the connector-level tariff takes precedence for that connector. Use the location tariff as the site default, and override individual connectors only where you need different pricing. Connectors that have not been overridden show Inherited from location.
Step 1 — Create a Tariff Profile
1. Open Tariff Profiles and click Create
In the left menu, go to Charger Management → Tariff Profiles, then click Create Tariff Profile.
2. Name the profile
Enter a Tariff Profile Name that you will recognise later, for example “Standard AC – 24/7” or “Weekday Peak”.
3. Set when the tariff applies
Choose one of two options:
- Open 24/7 — tick this and a single Default Tariff applies at all times, every day.
- Specific days and times — leave Open 24/7 unticked, then tick Open on each day you want (Monday–Sunday). For each open day, click Add time slot and set a start and end time, each with its own pricing. Use this for time-of-use pricing, such as cheaper off-peak overnight and higher peak rates during the day.
To build a time-of-use schedule instead, open a day and add one or more time slots:
Tip
You can add multiple time slots to a single day to build up a full day’s pricing schedule.
4. Enter your pricing
Enter your rates in the Tariffs and Timed factors fields. You can use any single component on its own, or any combination. All amounts are in AUD ($).
Tariffs — the pricing components
| Flat Fee | A fixed fee applied to the session (a one-off session or connection fee). |
| Price per kWh | A rate charged for each kilowatt-hour of energy delivered. |
| Charging price per minute | A rate charged for each minute the vehicle is actively charging. |
| Idle parking price per minute | A rate charged for each minute the vehicle stays connected once it is no longer charging. Idle parking does not start until either the Maximum charge time is reached or charging completes, whichever happens first. |
Timed factors
| Free charging period in minutes | An initial period at the start of the session that is not charged. |
| Maximum charge time in minutes | A cap on the active charging time. Once reached, charging stops being billed and idle parking begins (if charging has not already completed). |
| Maximum idle parking fee | A cap on the total idle parking fee for a session. |
Leave a field at 0 (or blank) if you do not want to use it.
5. Save the profile
Click Add to save the profile. It now appears in your Tariff Profiles list, ready to apply.
Step 2 — Apply the profile
You can apply a tariff at two levels. In both places you get the same two options: Select from template (apply a saved Tariff Profile) or Edit (set pricing inline without a saved profile).
Apply at the location level (site default)
Go to Locations Management, open the location, and click Edit. In the Tariff Details section, choose Select from template to apply a saved profile (or Edit to set pricing inline), then click Update Location to save. This tariff applies to every connector at the location unless a connector has its own tariff set.
Apply at the connector level (override)
From the location, open the Charging Stations tab and select the charger. On the charger’s Overview, find the Tariffs section for the connector. Choose Select from template or Edit.
If you chose Select from template, pick the profile to apply.
Remember
Where a connector has its own tariff, the connector-level tariff takes precedence over the location-level one.
Worked example
A profile named “Standard AC”, set to Open 24/7, with a Flat Fee of $2.00, $1.00 per kWh, and $0.10 per charging minute. A driver who plugs in, draws 10 kWh over 30 minutes of active charging, then leaves promptly would be billed:
Flat Fee $2.00 + (10 kWh × $1.00) + (30 min × $0.10) = $15.00
Idle parking would only apply if they stayed connected after charging completed, or after the Maximum charge time was reached, whichever came first. You are free to use just one component (for example, per kWh only) or any combination that suits your site.
Tips
- Reuse profiles. Create one profile per pricing pattern and apply it across multiple locations and connectors rather than editing each one individually.
- Set a site default, override where needed. Apply a tariff at the location level for the whole site, then override individual connectors only where the pricing differs — the connector tariff always wins.
- Use time slots for time-of-use pricing. Build peak and off-peak schedules with day and time-slot rules instead of a flat 24/7 rate.
- Encourage turnover with an idle parking price per minute so bays do not stay blocked after charging finishes.
- Free charging period is handy for short top-ups or staff and visitor courtesy charging.
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