This guide is for operators on the Wevolt Network. It explains the fees a driver sees on a charging session, what the service fee is and how it is worked out, and the choice of who pays it. For your own licence and management rates, see your Wevolt agreement.
What a driver pays for a session
A charging session has two separate parts:
- The energy cost. The price for the electricity, which you set for your site (per kWh, per minute, a flat fee, or a free period).
- The service fee. A separate fee that covers facilitating the session and processing the payment.
✓ The service fee is separate from your energy price
Drivers see the energy cost and the service fee as separate lines. Your energy pricing is yours to set and is not changed by the service fee.
How the service fee works
The service fee has two components: Wevolt's facilitation fee and the card processing fee charged by our payment provider, Stripe. There is a minimum service fee, based on the size of the session:
| Session cost | Minimum service fee |
|---|---|
| $5.00 or less | $0.67 |
| More than $5.00 | $1.21 |
Above the minimum, the service fee varies with two things:
- The cost of the session. Card processing is partly a percentage of the amount, so a larger session carries a slightly higher processing component.
- The payment method. International cards, Amex, and some mobile wallets are processed at a higher rate than a standard domestic card.
This is why a session can show a service fee a little above the minimum, for example around $1.80 on a larger session or one paid with a higher-fee card. It is not a flat amount added on top.
Who pays the service fee
There are two ways the service fee can be applied at your sites. Which one is active depends on your account setup:
| Model | What the driver pays | What you receive |
|---|---|---|
| Driver-paid | Energy cost + service fee | Your full energy cost |
| Operator-paid | Energy cost only | Your energy cost, less the service fee |
In the driver-paid model, the fee is added to the driver's total and you receive your full energy revenue. In the operator-paid model, the driver pays only for energy and the service fee is taken from your charging revenue. If you are not sure which applies to your account, contact us and we will confirm.
Free charging and the service fee
If a site or session is free, or within a free charging period you have set, no service fee applies for that portion. The service fee applies only to the paid part of a session. Any cost incurred beyond a free period is subject to the service fee.
Licence and management fees
Your licence and management rates are set in your agreement
This guide covers the per-session service fee only. Your software licence fees, any charger management fee, and support rates are specific to your plan and are set in your Wevolt agreement. For those figures, see your agreement or contact us.
Still need help?
If you have a question about a specific session or how fees apply to your account, reach out and we will break it down for you.
- Email: contact@wevolt.com.au
- Website: wevolt.com.au
Related articles
- How tariffs work in Wevolt Hub — set the energy price (per kWh, per minute, flat fee, or free period) drivers pay
- Connecting or changing your Stripe Connect payout account — connect or switch the Stripe account your charging revenue is paid into
- How Do I Pay for Charging? — the driver view of payment, the pre-authorisation hold, and billing
- How refunds work on Wevolt — when the service fee is and is not refundable, and who handles it
- Charging Different Groups at Different Rates — set different per-kWh rates for residents, staff, or the public
- How Wevolt works — how operators, the app, and support fit together
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