Charging Different Groups at Different Rates

Use this guide to charge different cohorts at different per-kWh rates on the same charger or site — for example, residents at one rate and visitors at another, or staff at a different rate to the public. You'll create an RFID Group, add the members who should pay the special rate (by RFID card, Wevolt app email, or both), attach a Tariff Profile, and bind the group to the Locations where the rate applies.

Before you start

• Any RFID cards you want to include should already exist in Local RFIDs and be set to Active.
• For app-based members, you'll need each user's Wevolt account email — the same email they used to sign up to the Wevolt app.
• The Tariff Profile you want to attach should already exist under Tariff Profiles. Creating tariff profiles is out of scope for this guide.
• The Location(s) you want this group to access should already exist under Locations Management.

Step 1 — Open RFID Management

1. Sign in at hub.wevolt.com.au.
2. In the left sidebar, select RFIDs and Groups.
3. Switch to the Groups tab.

Step 2 — Create the Group

1. Click Create RFID Group in the top right.
2. Enter a Group Name — descriptive and specific, e.g. Residents — Building A, Staff vehicles, Fleet.
3. Add a Description if multiple people manage the Hub. Optional but useful.
4. Tick Set As Active. An inactive group does not grant access, even after cards, tariff, and Locations are assigned.
5. Click Save and Continue. The group opens on its detail page, ready for the next steps.

Step 3 — Add members to the Group

Members can be added two ways, and the two can be mixed in the same group. Whichever method a member uses to start a session, they'll be charged at the group's tariff.

By RFID card

Use this for members who charge with a physical card.

1. On the group's detail page, click Assign RFIDs to Group. A list of every RFID you manage opens.
2. Tick the checkbox for each card you want in this group. Use the search field at the top to filter by UID or Name.
3. Click Save.

The selected cards now appear in the group's RFIDs tab.

By Wevolt app user (email)

Use this for members who charge through the Wevolt app instead of, or in addition to, a card.

1. On the group's detail page, open the Users tab.
2. Click Add User to Group.
3. Enter the member's Wevolt account email — the email they signed up to the app with — and save.

The user now appears in the group's Users tab. Whenever they start a session from the Wevolt app on a charger within the group's bound Locations, they'll be charged at the group's tariff.

Members added through either method still cannot start a session until the group is bound to a Location (Step 5).

Step 4 — Attach a Tariff Profile

The Tariff Profile sets the per-kWh rate (and any time-of-use rules) charged to any member of this group, whether they charge by card or by app. Skip this step only if you want this group to inherit the Location's default tariff.

1. On the group's detail page, open the Tariff Profile tab.
2. Click Assign Tariff Profile to Group.
3. Select the tariff profile you want to apply and click Add.

Step 5 — Assign Locations to the Group

This is the step that turns the group into actual charger access. Without at least one Location bound, members of the group will be rejected when they try to start a session at any charger.

1. On the group's detail page, click Assign Locations to Group.
2. Tick the checkbox for each Location this group should have access to. The list shows every Location you manage, with address and charger count.
3. Click Save.

Members of this group can now start a session at any charger within the bound Locations. Binding is at the Location level — every charger at that Location is included.

Common configurations

Apartments — residents at one rate, visitors at another

Create a Residents group containing the residents' RFID cards, their Wevolt app emails, or both. Attach a tariff profile at the cost-recovery rate (e.g. $0.35/kWh) and bind the group to the building's Location. Leave the Location's default tariff at the higher visitor rate (e.g. $0.45/kWh). Visitors who scan the QR code on the charger pay the default rate; residents who tap a card or start a session in the Wevolt app pay the residents' rate.

Workplaces — staff vs public

Create a Staff group containing staff RFID cards and/or staff Wevolt app emails. Attach a staff-rate tariff profile and bind to the office Location. Leave the Location's default tariff at the public rate. Staff pay the staff rate whether they charge by card or by app; visitors and members of the public use QR and pay the default rate.

Fleet across multiple sites

Create a Fleet group containing the fleet's RFID cards and/or driver app emails. Attach a fleet-rate tariff profile and bind the group to every Location the fleet operates from. One tariff applies wherever the fleet drives, by card or by app.

Troubleshooting

A member in the group can't start a session

Check the following, in this order:

1. Is the group bound to a Location that includes this charger? Open the group's Locations tab and confirm.
2. Is the group set to Active?
3. For RFID cards: is the card itself set to Active in Local RFIDs, and is the UID entered correctly? A typo in the UID at card creation means no charger will ever recognise it.
4. For app users: is the email in the group's Users tab spelled correctly and the same one the user signed up to the Wevolt app with? A mismatch means the user is treated as an unrelated app user and pays the Location's default tariff.

Session charged at the wrong rate

Confirm the Tariff Profile attached to the group is the one you intended. If no tariff is attached, sessions started by members of this group — whether by card or by app — fall back to the Location's default tariff.

Still need help?

Get in touch and we'll help you sort it out.

• Email: contact@wevolt.com.au
• Website: wevolt.com.au

Related articles

• Managing RFID Cards and Access in the Wevolt Hub — the access-focused companion: cards, Groups, Locations, and Tariffs at a glance.
• How tariffs work in Wevolt Hub — create the Tariff Profile you attach in Step 4.
• Adding New Location in Wevolt Hub — set up the Locations this group will bind to.
• Adding a Charger in Wevolt Hub — connect the chargers that sit behind those Locations.