Commissioning is the step that gets a newly installed charger connected, configured, and live on the Wevolt Network. This guide explains what you can do yourself at no charge, when paid commissioning support applies, what it costs, and how the process runs.
For the wider picture of what technical support is included with your Licence versus what is billable, see Technical support for Charge Point Operators: Software Support vs General Support.
What is commissioning?
Commissioning takes a physically installed charger and gets it talking to the Wevolt platform: connecting over OCPP, setting the authentication key and credentials, applying the charger-specific configuration, and confirming the unit comes online with a successful test session.
What you can do yourself (no charge)
Most chargers can be added and configured without our involvement by following the self-serve guides:
✓ Self-serve setup is free
Adding and configuring a charger in the Hub is included with your Licence. You only need paid commissioning support when a charger needs hands-on help to go live.
When paid commissioning support applies
Some chargers need hands-on help from our technical team to go live. For example:
- A model with an awkward authentication-key requirement.
- OCPP connectivity that will not establish.
- Configuration that is specific to the hardware.
Where that assistance goes beyond the software support included with your Licence, it is handled as a paid commissioning service.
What the paid service covers
Our technical team works with you to connect the charger to the Wevolt platform, set up its credentials and authentication, apply the correct configuration, bring it online, and verify a test charging session. It is delivered remotely, with you on site at the charger.
The fee
| Item | Detail |
|---|---|
| Base fee | $250 + GST |
| What it covers | Up to 90 minutes of technical support. |
| Beyond 90 minutes | Our standard hourly support rate applies, billed in 15-minute increments. |
⚠ Important: nothing is billed without your authorisation
We confirm the scope and fee with you in writing before any work begins, and we will flag it if a session looks likely to run past the included 90 minutes.
How it works (invoice first, then we book)
- You let us know a charger needs commissioning help, or we identify it while assisting you.
- We confirm what is involved and the $250 + GST fee, and you authorise it.
- We issue an invoice.
- Once the invoice is paid, our technical team contacts you to book a time that suits.
- We complete the commissioning remotely with you and confirm the charger is live.
What is not included
Commissioning support gets the unit connected to and working on the Wevolt platform. It does not cover:
- Physical electrical installation, which is carried out by your licensed electrician or installer.
- Hardware faults or repairs, which sit with the charger manufacturer or installer.
Still need help?
Email us with the site and the charger model, and we will confirm whether commissioning support is needed and the next steps.
- Email: contact@wevolt.com.au
- Website: wevolt.com.au
Related articles
- Technical support for Charge Point Operators: Software Support vs General Support — what is included with your Licence versus what is paid.
- How Do I Get Started? — CPO front-door onboarding.
- Adding a Charger in Wevolt Hub — self-serve guide to connecting your charger.
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